Refunds and Returns Policy for Katty_Beddings
Last Updated: February 11, 2024
At Katty_Beddings, we are committed to ensuring your satisfaction with our products. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returns and refunds.
1. Return Eligibility
- We accept returns for physical products within 48 hours from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at contact@kattybeddings.com within 24hrs of receiving your order.
- Provide your order number, a detailed reason for the return, and photographic evidence if applicable.
- Our customer support team will guide you through the return process and provide a return authorization.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
4. Inspection and Processing
- Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria.
- Refunds will be processed within 10 business days after the item is received and approved.
5. Refund Method
- Refunds will be issued to the original payment method used during the purchase.
- If the original payment method is unavailable, we will issue the refund through an alternative method.
6. Non-Returnable Items
- Certain items are non-returnable for hygiene reasons, such as opened bedding items.
- Wrong bedding size orders are non-refundable. You are expected to measure and ascertain the accurate size of your mattress before placing orders.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at Kelechi@kattybeddings.com.
- We will arrange for a replacement or provide a full refund, including return shipping costs.
8. Contact Information
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Katty_Beddings 8/10 Camp David Road Ipaja, Ayobo, Lagos State Email: kelechi@kattybeddings.com/ contact@kattybeddings.com
9. Changes to Policy
We reserve the right to modify or update our Refunds and Returns Policy. Any changes will be posted on our website, and the effective date will be updated accordingly.
By making a purchase on Kattybeddings.com, you agree to abide by this Refunds and Returns Policy. We appreciate your trust in Katty_Beddings and strive to provide a fair and transparent return process.